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The E-Customer Care...
A pocketful of tips to help dot.com...

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The E-Customer Care Pocketbook

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A pocketful of tips to help dot.com companies, call centres and other 'remote' suppliers build customer relationships that endure.

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The E-Customer Care Pocketbook

A pocketful of tips to help dot.com companies, call centres and other 'remote' suppliers build customer relationships that endure.
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Dimensions (cm) :	15.5(H) x 12(W) x 0.5(D) x 0.1kg
ISBN :	9788173141102
Author :	Mike Applegarth, Adrian Guttridge and Keith Posner
Publisher :	Research Press
Type :	Paperback
Pages :	104

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By the year 2003, it is predicted that over 50% of business interactions will be via the Internet. Internet transactions offer customers convenience but remote trading has it's price: customers feel much less loyalty to individual companies and the loss of face-to-face contact can result in poor or non-existent customer service.